Frequently Asked Questions
Please read our FAQ before sending us a message.
|Orders under $150||Orders $150 or more|
New Zealand - Shipping is free for deliveries in New Zealand with order values of $150 or more.
Australia - All shipments are now based on weight & available methods will be quoted at checkout.
Everywhere Else - For international orders not including Australia please contact us for a quote.
All prices are in NZD. We accept PayPal, Credit Card, and Direct Bank Transfers. If you don't have a PayPal account you can pay through the PayPal credit card payment option without creating an account. The fastest way would be PayPal account payment, then credit card payment and slowest would be bank transfer, because we have to wait till the amount of your order has cleared in our bank account. Thanks for understanding.
Most orders ship the same or next business day. The courier will depend on the size and destination of the shipment. Currently we use CourierPost, Castle Parcels, and Post Haste. Estimated delivery times are listed below.
|North Island||South Island|
Non-Rural - 2 Days
Rural - 2-3 Days
Non-Rual - Overnight
Rural - 2 Days
We have built the website to meet the vigorous industry standards in data security and payment gateways. We do not store payment data, this is handled by our payment providers.
Yes, we will send you an invoice as soon as you place the order, as well as a confirmation about payment and the progess of your order. Check your email spam folder if you can't see any emails from us.
Absolutely. You can place an order, pay for the product and we will ship it to your nominated recipient. We will not include any invoices or order receipts in the shipping box. Please write ''Send as a gift'' into the notes field during your checkout.